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Customer Care Assistant

Fri, 17 May 2013 12:21:34 GMT

, Kentucky Xerox

Customer Care Assistant (Job Number: 13008574)

Primary Location United States-Kentucky-Lexington

Description

Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following: Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.

Prepares standard reports to track workload, response time and quality of input.

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

All other duties as assigned.

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com.

Virtual/work from home?

Financial Coordinator

Thu, 16 May 2013 14:44:38 GMT

Lexington, Kentucky Lexington Clinic

The Financial Coordinator is responsible for operational financial supervision at the John D Cronin Cancer Center including all Oncology Satellites. Responsible for securing prior authorization for oncology treatment regimens to include radiation therapy and drug administration, interviewing all new patients, assisting patients in securing financial assistance for treatment, verifies deductible and out of pocket expense, communicating payment policies to patients, collecting complete, accurate information, researching deceased accounts, responsible for contacting foundations sources, copayment resources and national associations for financial assistance for cancer care. Responsible for securing drug replacement for Oncology drugs. Collects out-of-pocket expense. Ability to be self directed. Assists in establishing financial assistance protocol in satellite oncology facilities including travel to satellite locations Serves as a liaison for relaying patient authorization and benefit information to patients, staff and physicians. Maintains records on all referrals/precertifications. Maintains patient follow-up tickler system. Provides back up registration coverage for the front desk as needed.

Customer Service Representative

Thu, 09 May 2013 13:19:12 GMT

, Kentucky Xerox

Customer Service Representative (Job Number: 13012946)

Primary Location

United States-Kentucky-Lexington

Description

Virtual/work from home?

Front Office Receptionist

Thu, 09 May 2013 11:27:18 GMT

Lexington, Kentucky Family Practice Associates Of Lexington

Family Practice Associates of Lexington has a full-time position opening for a Front Office Receptionist.

Position responsibilities:

Check patients out in EHR system.
Collect patient payments (to include copay, self-pay, and/or previous balances).
Schedule follow-up (including but not limited to bone density, procedures, stress tests, nerve conduction velocity, etc) appointments in the Practice Management system as instructed by the doctor and/or requested by the patient.
Check EHR system for prescription output. Must ensure accuracy of prescription output and attempt to ensure patient satisfaction with output. Get controlled prescriptions signed by provider and provide to patient.
Provide patients with printed materials including but not limited to prescriptions, patient education, release of information forms, school/work excuses and clinical summaries.
Assist patients with questions/concerns as appropriate. Enlist assistance from other departments as necessary.
Balance cash drawer twice daily (before lunch and at end of shift).
Assist check-in as needed.

Other duties and responsibilities as assigned as required in our effort to meet the service standard established for check-out.