Company Info
Customer Care Assistant/Tech Support (Job #12007740)
Job ID: 48859
Job Views: 24155
Location: Lexington, Kentucky,
Zip Code:
Job Category: Customer Service
Employment Type: Full time
Salary:
Posted: 01.03.2012
Occupations
Customer Support: Call Center, General-Other: Customer Support-Client CareJob Description
Primary Location
United States-Kentucky-Lexington Description
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide.
Do you like change and advanced technology?
Are you interested in the latest gadgets and computers?
Say yes and we have
A career opportunity for you.
This position provides customer service for the world’s largest consumer electronics company. You will assist customers in learning how to use and troubleshoot the most innovative phones, music players, tablets and computers on the planet. The products are fun, cutting edge, constantly changing and are manufactured by the most recognized brand name in the world.
We provide product training that will give you the confidence to deliver excellent customer service. Advisors will help resolve customer issues, answer commonly asked questions and/or offer technical assistance in a call center environment.
Successful candidates should:
- Enjoy learning about new technology products
- Possess excellent listening skills
- Understand how to probe and resolve customer issues
- Have great communication skills
- Be adaptable and flexible to schedule changes
- Detail oriented
- Thrive in a fast-paced environment
Job Requirements
Requirements:
· A minimum of a high school diploma or GED
· Good typing skills (25+ words per minute)
· Experience working with mobile technology
· Working knowledge of Windows and OS X operating systems
· Prior customer service and/or technical support experience
· Must successfully clear a drug screen and criminal background check
ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, the basis of genetic information or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.